This form allows you to report transactions that you believe are incorrect, unauthorized, or fraudulent. You’ll be asked to provide basic details like your name, contact information, and card number, followed by specifics about the transaction in question—such as the date, merchant, amount, and why you’re disputing it. Whether the issue is a duplicate charge, a purchase you didn’t make, or merchandise you never received, this form helps you clearly explain the situation and submit any supporting documents.
Once you’ve filled out the transaction details, you’ll need to sign and date the form to confirm that the information is accurate and that you understand the dispute process. It’s important to submit the form promptly to ensure your dispute is considered within the allowed timeframe. If you have questions while filling it out, DFS customer support is available to help guide you through the process.